general terms and conditions

Valid from 1 September 2021

These General Terms and Conditions (hereinafter referred to as GTC) contain the rights and obligations of MD Vital Ltd (hereinafter referred to as the Seller) on the one hand and of the customer (hereinafter referred to as the Customer) on the other hand, who utilises the electronic trading services offered by the Seller via the website fulvicherb.com as a webshop. Seller and Customer together are hereinafter referred to as Partners.

The General Terms and Conditions apply to all legal transactions and services that are processed through the fulvicherb.de website, regardless of whether the service is provided from Hungary or abroad by the seller or its contributor.

Details of the seller

Company: MD Vital Ltd.
Registered office and postal address: Hungary, H-6600 Szentes, Tóth József utca 16/1.
Firmenregistriernummer: 06-09-029155
Registration authority: Company Court of the Court of Gyula
EU UID (VAT number): HU27188251
Customer service: see point 1.7
E-mail address: info@fulvicherb.de

Hosting provider:

Sybell Informatika Korlátolt Felelősségű Társaság
Hungary - 1158 Budapest, Késmárk utca 7/B 2. em. 206.
EU VAT Number: HU25859502
Phone: +36 1 707 6726
E-mail Address: hello@sybell.hu

  1. General information, conclusion of contract between the partners
 

1.1 These GTC shall apply to all such electronic trading services that are processed through the electronic web shop (hereinafter referred to as the "Webshop") on the fulvicherb.com website (hereinafter referred to as the "Website").

Furthermore, these GTC shall apply to all commercial transactions concluded between the parties under this contract. The purchase process in the fulvicherb webshop is regulated in Hungary by Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.

1.2 The purchase in the fulvicherb webshop is possible by placing an order electronically, in accordance with the provisions of these GTC.

1.3 Most of the services of the fulvichherb webshop can be accessed by all users without registration. However, some services require registration (and then login), which every user is authorised to do in accordance with the provisions of the GTC.

1.4 After the order has been placed, the contract can be amended or cancelled freely and without legal consequences until fulfilment. This is possible by electronic letter.

The contract concluded between the partners through the purchase of goods in German/English/Polish is considered a written contract, which is registered by the seller and cancelled for five years.

1.5 The contractual language is German/English/Polish.

1.6 The Seller shall not be subject to any orders of any code of conduct.

1.7 Availability of customer service

E-mail: info@fulvicherb.de

  1. Registration
 

2.1 Registration takes place under the menu item "Registration" on the start page by completing the data sheet located there. This process consists of two stages.

First, a preliminary data sheet is filled out (freely selectable user name, an existing e-mail address and a freely selectable password). After clicking on a link in the e-mail sent to confirm registration, a detailed data sheet with personal details is opened. This data sheet can be completed before orders are placed.

By registering on the website, the customer also declares that they have familiarised themselves with and accepted the terms of these GTC and the privacy policy available on the website and that they consent to data processing in accordance with the privacy policy.

2.2 The Seller accepts no liability for late delivery or for any other problems or errors resulting from incorrect and/or inaccurate data provided.

The Seller shall not be held liable for any damage caused by the Customer forgetting his password or his password becoming known to unauthorised persons, unless this is due to a fault attributable to the Seller. The Seller shall treat each registration as an independent legal entity.

The previously entered data can be changed after logging in by clicking on the "Personal settings" link under the "Change personal data" menu item. This change can also affect the details of an active order.

The seller cannot be held responsible for any damage or errors caused by the customer changing his registered data.

  1. Order process
 

3.1 The important characteristics and other data of the goods to be purchased and the instructions for use of the goods can be found on the fulvicherb.com website and on the information sheet of the specific product. The detailed, actual properties of the goods are contained in the instructions for use or on the label directly on the product or on its packaging.

It shall be deemed to be fulfilment of the contract if the product has more favourable and advantageous properties than those stated on the website, on the packaging or in the information in the instructions for use.

If the customer has any questions before making a purchase, our customer service will be happy to help. The instructions for use of the products we sell are enclosed with the products where required by law.

If, by mistake, the customer has not received the prescribed instructions for use with the goods (if it is a product for which they should be enclosed), he should inform our customer service department of this fact before using the product so that it can be replaced immediately.

If the customer requires more information regarding the quality, basic characteristics, use or usability of any product than is available on the website, he can contact our customer service, whose availability is indicated under point 1.7.

3.2 The purchase price is always the amount listed next to the selected product, which - unless otherwise stated separately - also includes statutory VAT.

The purchase price of the goods does not include the cost of shipping, unless otherwise stated on the last page of the request for payment.

3.3 The Seller reserves the right to change the prices of the Products that can be ordered on the Website, subject to the proviso that any such change shall take effect at the same time as it appears on the Website.

A price change cannot have an unfavourable effect on the purchase price of products that have already been ordered. When paying online by credit card, it is not possible to refund money in the event of a price reduction in the period between the electronic payment confirmation being sent and the goods being accepted.

The security check of online payment transactions takes at least 24 hours and the goods can only be accepted after this time.

3.4 If, despite the Seller's best endeavours, an incorrect price appears on the Website, in particular if this price is obviously incorrect, e.g. differs significantly from the otherwise known, generally accepted or estimated price of the goods, or if "0" Ft or "1" Ft appears as the price due to a system error, the Seller is not obliged to deliver the goods at this incorrect price. In such a case, the seller may offer delivery at the correct price, in the knowledge of which the customer may withdraw from his intention to purchase.

Some of the product images shown on the website are only illustrations and may therefore differ from the actual appearance.

3.5 The seller accepts an order through the website even if the customer has not registered. However, in order to place an order, all mandatory fields relating to the Customer's details must be completed in full. (If the customer fills in a field incorrectly or incompletely, he will receive an error message from the seller).

The seller accepts no responsibility for late delivery or other problems if these are due to incorrect and/or inaccurate order details provided by the customer.

The customer can add the selected products to the shopping basket by using the "Add to Cart" button on the page with the detailed product data that appears after clicking on the product.

The contents of the shopping basket can be checked or changed by clicking on the "Basket" symbol on the website - initially as a quick view. In this case, viewing the shopping basket does not lead to navigation away from the respective website. In the quick view, it is possible to delete the items in the basket by clicking on the "x" or to check the quantity of products added so far. From the quick view of the shopping basket, you can use the "View Basket" button to access the detailed view of the shopping basket. Here the products can be changed or deleted using the "x" button, or the quantity of products can be modified using the "+" and "-" buttons. A coupon code can also be entered in a field provided for this purpose. The "Proceed to Checkout" button takes you to the checkout page. You can also go directly from the quick view shopping basket to the checkout page by clicking on the "Checkout" button without having to look at the detailed view of the shopping basket.

If the customer has finalised the contents of the shopping basket on the detailed shopping basket page, or has been taken directly from the quick view shopping basket to the checkout page, the necessary data must be entered on a separate interface in order to be able to place their order. The ordered products or their quantity can no longer be changed here. If this should be necessary, you must return to the shopping basket page by clicking on the "Back" button in the web browser. On the checkout page, you can specify the acceptance and payment methods and enter the invoice and dispatch details.

Once all the necessary data has been provided, the terms and conditions accepted and the shipping and payment methods selected, the order can be placed by clicking the "Place Order" button. The order is therefore placed by clicking on the "Place Order" button, which simultaneously triggers a payment obligation for the customer.

Before placing an order, you can check the order details on a control page, change the billing and shipping address, select the type of payment and delivery, and add a comment to the order.

  1. Correction of errors in the information
 

4.1 During the course of an order and until the order is finally sent to the seller in the web shop, the customer has the option of correcting errors in the information on the order interface at any time (e.g. deleting a product from the shopping basket by clicking on the "x" button).

  1. Binding offer, confirmation of orders
 

5.1 The offer (order) sent by the customer will be confirmed by the seller immediately after receipt, but at the latest within 48 hours, by a confirmation e-mail. This confirmation e-mail contains the following points:

- the data provided by the customer during the order or registration process (e.g. billing and shipping information),

- the order number,

- the date of the order,

- a list of the items belonging to the ordered products with quantities and prices,

- the shipping costs,

- the final amount to be paid.

This confirmation e-mail serves exclusively to inform the customer that his order has been received by the seller.

5.2 The customer shall be released from his obligation to make an offer if he does not receive the separate confirmation e-mail about his order sent by the seller without delay, i.e. within 48 hours.

5.3 If the customer has already sent his order to the seller and only realises an error in the information in the confirmation e-mail afterwards, he must inform the seller of this within one day.

5.4 The Order shall be deemed to be a contract concluded electronically, for which the provisions of Act V of 2013 on the Civil Code and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services shall apply in Hungary.

Such a contract in Hungary is subject to Government Decree No. 45/2014 (26 February) on the detailed regulation of contracts between buyer and seller and takes into account the provisions of Directive No. 2011/83/EU of the European Parliament and of the Council on consumer rights.

  1. Terms of delivery and payment
 

6.1 The Seller shall deliver the goods ordered and to be delivered, in accordance with the terms and conditions of delivery and payment on the Website, by using the services of a storage and packaging company and a shipping company.

The seller reserves the right to change the shipping costs on the condition that the change only comes into effect at the same time as it appears on the website. Such a change cannot affect the purchase price of goods already ordered.

6.2 Once the goods are ready for delivery, the seller gives the customer the opportunity to choose the delivery date, if the partner company offers this during dispatch. The delivery date generally does not mean a specific time, but only allows the selection of an approximate time interval for delivery. The seller is not in a position to make the delivery at a specific time.

6.3 The services ordered on the Website shall be fulfilled by the Seller at the location specified in the confirmation email sent to the Customer.

6.4 The customer can inform himself about the payment methods and transfer options offered by the seller. inform on this page.

  1. Right of cancellation
 

The provisions under this point apply only to natural persons who are acting exclusively outside their profession, employment or business and who purchase, order, receive, use or utilise goods and who have been appointed as recipients of commercial communications or offers in connection with the goods (hereinafter: consumers).

In the case of a contract for the purchase of goods, the consumer is entitled to withdraw from the contract without giving reasons within fourteen (14) days after receipt of the goods or after acceptance by a third party authorised by him and differing from the supplier. Receipt of the goods is deemed to have taken place:

  1. a) in the case of a product, the acceptance of the goods themselves,
  2. b) in the case of delivery of several products, the acceptance of the last product delivered,
  3. c) in the case of a product consisting of several items or parts, the acceptance of the last delivered item or part,
  4. d) for products that are provided regularly over a certain period of time, the takeover of the first product.

The consumer is also entitled to exercise his right of cancellation in the period between the date of conclusion of the contract and the date of acceptance of the goods.

The consumer is not entitled to this right of withdrawal for the sale of sound and image recordings, nutritional supplements and computer software in sealed packaging if the sealed packaging has been opened after acceptance. The right of withdrawal also does not apply if the previously manufactured products were produced expressly according to instructions or at the request of the buyer, or in the case of products that were clearly personalised for the consumer.

7.1 Procedure for exercising the right of cancellation

7.1.1 If the consumer wishes to make use of his right of withdrawal, he must send his unambiguous declaration of this intention to the seller by letter sent electronically to any of the addresses at the beginning of these GTC. The consumer exercises his right of withdrawal in a timely manner if he sends his declaration of withdrawal to the seller before the expiry of the deadline specified earlier.

7.1.2 The burden of proof that the right of cancellation has been exercised in accordance with the provisions under point 7 lies with the consumer.

7.1.3 In both cases of notification, the seller shall immediately confirm the arrival of the consumer's cancellation notice in an e-mail.

7.1.4 In the case of a written cancellation, the right of cancellation must be deemed to have been exercised in due time if the consumer sends his declaration to the seller within 14 days (also on the 14th calendar day).

7.1.5 In the case of notification by e-mail, the seller shall take into account the time of the e-mail or the sending of the e-mail as the date for calculating the cancellation period.

7.1.6 In the event of cancellation, the consumer is obliged to return the ordered product to the seller at the delivery address specified by him without unjustified delay but at the latest within 14 days of the declaration of the right of cancellation.

7.1.7 This period shall be deemed to have been met if the consumer dispatches the product (by post or to the courier service ordered by him) before the expiry of the 14-day period.

7.1.8 The costs of sending the product to the Seller's address or to another address indicated by the Consumer shall be borne by the Consumer, unless the Seller has agreed to bear these costs.

At the consumer's request, the seller can also organise the return transport, but the costs of the return transport organised by the seller must be borne by the consumer. The seller therefore does not bear the costs even if the return transport is organised by him, he merely offers his assistance so that the consumer does not have to deal with organising the return transport. Any request from the consumer in this regard will be accepted by the seller's customer service.

7.1.9 The seller is not able to accept a consignment returned with cash on delivery. Apart from the cost of returning the product, the consumer does not have to bear any other costs in connection with his cancellation.

7.1.10 If the consumer cancels the purchase contract, the seller shall reimburse all expenses incurred by the consumer immediately, but no later than 14 days after receipt of the consumer's cancellation notice. These expenses also include the shipping costs paid (for delivery), with the exception of any additional costs incurred because the consumer has chosen a shipping method that differs from the cheapest shipping method usually offered by the seller.

The seller is entitled to withhold the refund until he has not received the product back or the consumer has not credibly proven that he has already returned the product. In both cases, the seller shall take the earlier date into account.

7.1.11 For refunds, the seller will use the payment method that was used for the original purchase, unless the consumer expressly authorises the use of a different payment method. The consumer cannot be charged any additional costs by using any payment method.

7.1.12 The consumer is only responsible for a reduction in the value of the product if it is the result of use that goes beyond what is strictly necessary to establish the nature and characteristics of the product.

7.1.13 If the consumer exercises his right to withdraw from a contract for a service after fulfilment has begun, he is obliged to reimburse the trader's acceptable costs in the final settlement.

7.1.14 If the consumer exercises the right of withdrawal, the seller is entitled to demand reimbursement of a reduction in value if the use prior to the return went beyond the use that was absolutely necessary to establish the nature and characteristics of the product. Furthermore, he may demand reimbursement of his acceptable costs if, in the case of a contract for a service, fulfilment had already begun at the consumer's express request when the consumer exercised his right of withdrawal.

  1. Guarantee
 

8.1 Warranty obligations

8.1.1 The seller is obliged to provide a guarantee for its products on the basis of the Civil Code and Government Decree No. 151/2003 (22 September). This means that, during the warranty period, he is only released from his responsibility if he can prove that the defect can be attributed to improper use of the product.

8.1.2 The duration of the guarantee (guarantee period) begins with the actual fulfilment, i.e. with the handover of the product to the customer, or if the commissioning is carried out by the seller or his authorised representative, then on the day of commissioning.

Consumer durables are the products listed in the Annex to Government Decree No. 151/2003 on the warranty obligation of individual consumer goods categorised as durable goods, for which the legislation prescribes a mandatory warranty period of one year. The (substantive) effect of the regulation applies exclusively to new products sold under a sales contract concluded in Hungary and listed in the annex to the regulation.

Such a defect, the cause of which only occurred after handover to the customer, is not covered by the warranty. For example, if the fault

- was caused by improper commissioning (except if the commissioning was carried out by the seller or his authorised representative, or if the improper commissioning is due to an error in the operating and usage instructions),

- is the result of improper use, failure to observe the instructions in the operating and user manual, improper storage, improper operation or damage.

In the event of a fault, the customer can claim compensation under the warranty:

- In the first instance, the customer may, at his discretion, demand repair or replacement, unless the fulfilment of the selected warranty service is impossible or if this would cause the seller incomparably higher additional costs compared to the fulfilment of the warranty in another way. The value of the product in fault-free condition, the severity of the breach of contract and the impairment of the customer's interests caused by the chosen type of warranty service must be taken into account.

- If the seller has not undertaken the repair or replacement, cannot fulfil its obligation within a reasonable period of time while protecting the customer's interests, or if the customer is no longer interested in a repair or replacement, the customer may, at its discretion, demand a proportional reduction in the purchase price, repair the defect itself at the seller's expense or have it repaired by a third party, or withdraw from the purchase contract. Withdrawal from the purchase contract due to an insignificant defect is inappropriate.

If the customer wishes to exercise the right of exchange due to a defect in the product within three working days from the date of purchase (from the date of commissioning), the seller is obliged to replace the product, assuming that the defect prevents it from being used for its intended purpose.

The repair or replacement should be carried out within an acceptable period of time, taking into account the characteristics of the product and the method chosen by the customer, while protecting the interests of the customer. The seller must endeavour to carry out the repair or replacement within 15 days at the latest.

Only new spare parts can be installed in the product during a repair.

The part of the repair period during which the customer cannot use the product as intended does not count towards the warranty period. The warranty period begins again when the product is replaced. In the event of a replacement (repair) of a part of the product, the warranty period shall only recommence with regard to the replaced (repaired) product (product part) or with regard to a defect that occurs as a result of the repair.

8.1.3 The costs of fulfilling the warranty obligation shall be borne by the Seller.

8.1.4 The Seller shall only be released from its warranty obligation if it can prove that the cause of the defect only arose after acceptance.

8.1.5 The Buyer shall not be entitled to simultaneously assert a liability for defects and a warranty claim, or a product liability and a warranty claim in parallel. Apart from these limitations, however, the Buyer is entitled to the warranty rights irrespective of the authorisations under points 9.1 and 9.2.

  1. Guarantee
 

9.1 Liability for defects

9.1.1 The customer is entitled to assert liability for defects in the event of defective fulfilment on the part of the seller. In the case of a consumer contract, the customer is entitled to assert his claim for liability for defects within a limitation period of two years for product defects that already existed at the time of delivery of the product. After expiry of the two-year limitation period, the customer can no longer claim liability for defects.

9.1.2 In the case of a contract that was not concluded with the consumer, the authorised party may assert its claim to liability for defects within a limitation period of one year after acceptance.

9.1.3 The customer may, at his discretion, demand repair or replacement, except if the fulfilment of the chosen warranty is impossible or if this would cause the seller incomparably higher additional costs compared to the fulfilment of the warranty in another way.

If the customer did not or could not demand either repair or replacement, he may demand a proportional reduction in the purchase price, repair the defect himself at the seller's expense or have it repaired by a third party, or - in the latter case - withdraw from the purchase contract. Withdrawal from the purchase contract due to an insignificant defect is inappropriate.

9.1.4 The customer may transfer from his chosen warranty right to another warranty, but he must bear the costs of this transfer. An exception applies if the transfer was justified or was made for a reason for which the seller can be blamed.

9.1.5 The customer is obliged to inform the seller of the defect immediately after it is recognised, but no later than two months after it is recognised.

9.1.6 The customer can assert his claim for liability for defects directly against the seller.

9.1.7 Within six months of the fulfilment of the contract, the assertion of a claim for liability for defects is not subject to any condition other than notification of the defect if the customer can prove that he has purchased the product from the seller (by showing the invoice or a copy of the invoice).

In this case, the seller can only be released from the warranty if he disproves this presumption, i.e. proves that the defect in the product only arose after it was handed over to the customer. If the seller can prove that the defect was caused by a reason for which the customer can be blamed, the seller is no longer obliged to honour the customer's warranty claim.

After a period of six months following fulfilment, however, the customer is also obliged to prove that the defect identified by him already existed at the time of fulfilment.

9.1.8 If the customer only asserts his claim for liability for defects in respect of a part of the product which can be separated from the product with regard to the stated defect, the claim for liability for defects for the other parts of the product shall be deemed not to have been fulfilled.

9.2 Product liability

9.2.1 In the event of a defect in the product (movable goods), the customer deemed to be a consumer may, at his discretion, assert a claim for liability for defects in accordance with point 9.1 or a product liability claim.

9.2.2 However, the customer shall not have the right to assert a claim for defects and a product liability claim at the same time for the same defect.

However, if a product liability claim is successfully asserted, the customer can continue to utilise his warranty claim against the manufacturer with regard to the replaced product or the repaired part.

9.2.3 As a product liability claim, the customer can only demand the repair or replacement of the defective product. However, in the event of a product liability claim, the customer must prove the defect of the product.

9.2.4 A product is considered defective if it does not meet the quality requirements that were in effect at the time it was put into circulation, or if it does not have the characteristics specified in the description issued by the manufacturer.

9.2.5 The customer may assert his product liability claim within two years of the manufacturer putting the product into circulation. After expiry of this period, he loses his right in this respect. The customer is obliged to notify the manufacturer immediately after discovering the defect.

Defects reported within two months of discovery are deemed to have been reported immediately. The customer is responsible for any damage resulting from late notification.

9.2.6 The customer may assert his right to product liability against the manufacturer or distributor (service provider) of the movable goods.

9.2.7 For the purposes of the Civil Code, the manufacturer and the distributor are deemed to be the manufacturer of the product.

9.2.8 The manufacturer, the distributor (service provider) are only released from their obligation for product liability if they can prove that:

- the product was not manufactured or distributed in the course of their business activities, or

- the defect was not recognisable at the time of putting into circulation according to the state of the art in science and technology, or

- the defect in the product originates from the application of a legal standard or an official regulation.

9.2.9 For the exemption it is sufficient if the manufacturer, the distributor (service provider) can show a reason from the above.

  1. Liability
 

10.1 The information on the website has been provided in good faith, but is for information purposes only and the Seller accepts no liability for its accuracy and completeness.

10.2 The Customer may only use the Website at his own risk and must also accept that the Seller accepts no liability for pecuniary or non-pecuniary loss during use. An exception to this is liability for damage caused wilfully, through gross negligence or through a criminal offence by the Seller, as well as for a breach of contract that has endangered life, integrity or health.

10.3 The seller excludes any liability for the behaviour of the users of the website.

The customer is fully and exclusively responsible for his own behaviour; in such cases, the seller shall cooperate closely with the relevant authorities in the investigation of legal violations.

10.4 The web pages of the application may contain links that lead to the pages of other providers. The Seller accepts no liability for the data protection practices of these providers or for their other activities.

10.5 The content that may become accessible to the customer through the use of the website can be checked by the seller, but he is not obliged to do so. With regard to the content published here, the Seller is authorised but not obliged to look for any signs that could indicate illegal activity.

10.6 Due to the global nature of the Internet, the Customer must accept that, when using the Website, he always proceeds in accordance with national law.

If any activity in connection with the use of the website is not permitted under the law of the country in which the customer is resident, then the customer is solely responsible for its use.

10.7 If the Customer discovers any content on the Website that may be objectionable, he is obliged to report this fact to the Seller immediately. If, in the course of its proceedings, the Seller judges this information to be justified in good faith, it is authorised to delete or modify this information immediately.

  1. Copyrights
 

11.1 The website is protected by copyright.

The Seller is the copyright holder or authorised user of all content that becomes accessible on the Website and during the use of the services accessible through the Website. This includes all works under copyright or other intellectual creations (including, among others, all graphics and other documents, the layout of the website, the edition, the software and other solutions used, the ideas and the realisation).

11.2 The storage of the content or parts of the website on physical or other data carriers and printing are permitted for private use or with the prior written consent of the seller.

Any use that goes beyond private use, e.g. storage in a database, forwarding, publication or release for downloading, distribution in commercial transactions, is only permitted with the prior written consent of the seller.

11.3 In addition to the rights expressly provided for in these GTC, registration, use of the Website or any provision of the GTC does not authorise the Customer to use or exploit any trade name or trademark appearing on the Website.

Apart from the presentation through the intended use of the website, the necessary temporary reproduction and the creation of copies for private use, these intellectual creations may not be used or utilised in any other form without the prior written permission of the seller.

  1. Options for resolving complaints
 

12.1 Processing of complaints

The customer can submit consumer complaints in connection with the seller's services using the following contact details:

Customer service

E-mail: info@fulvicherb.de

The Customer may submit any complaints in connection with the Products or the Seller's activities using the contact details provided in section 12.1.

The seller is obliged to examine a written complaint within 30 days of its receipt, provide a factual response and further take the necessary measures to provide the response to the customer. If the complaint is rejected by the seller, he is obliged to justify his position in his factual reply regarding the rejection.

The record of the complaint and the copy of the reply must be kept by the seller for five years.

The Seller receives the complaints submitted by the Customer under the direct contact details indicated in point 12.1.

12.2 Other options for legal action

If a possible consumer dispute between the seller and the customer cannot be resolved in the course of negotiations with the seller, the customer has the following options for legal action:

- Complaints to the authorities for consumer protection

If the customer notices a violation of his consumer rights, he is entitled to lodge a complaint with the consumer protection authority territorially competent according to his place of residence. After examining the complaint, this authority shall decide whether to initiate consumer protection proceedings.

- Conciliation procedure

In order to settle a consumer dispute peacefully outside court proceedings in connection with the quality or reliability of the products, with the application of the product liability rule and with the conclusion and fulfilment of the sales contract, the Customer may initiate proceedings before a conciliation body operating alongside the competent professional chamber in Hungary according to the registered office of the Seller.

For the purposes of applying the rules for the arbitration body, civil organisations under a separate law, churches, social houses, housing cooperatives, micro, small and medium-sized enterprises that purchase, order, receive, use, make use of or are addressed as the addressee of a commercial communication in connection with the goods are also considered consumers.

Contact details of the arbitration body in Budapest:

H-1016 Budapest, Krisztina krt. 99, III/310
Postal address: 1253 Budapest Pf. 10
E-mail address: bekelteto.testulet@bkik.hu
Fax: +36 1 488 21 86
Phone: +36 1 488 21 31

- Legal proceedings

The customer is entitled to assert his claims arising from a consumer dispute in accordance with Act No. IV of 1959 on the Civil Code and Act No. V of 2013 on the Code of Civil Procedure in civil proceedings before a court.

  1. Other provisions
 

13.1 The fulvicherb Web Warehouse is an information system built on a Linux/PHP platform with appropriate security. Its use poses no risk, but it is nevertheless recommended that the following security measures be taken: Use of anti-virus and anti-spyware programmes with an updated database, use of updated security programmes in the operating system.

During the purchase process on the website, it is assumed that the customer is aware of the technical limitations of the Internet and accepts the possibility of errors in connection with this technology.

13.2 The Seller shall only fulfil orders in its specialist shops and in the Webwarenhaus that relate to customary quantities normally used in the household.

13.3 The Seller is authorised to unilaterally amend the terms and conditions of these GTC at any time. The Seller shall notify the Customers of these changes by e-mail before they come into force. When the changes come into force, they must be expressly accepted by the registered customers after logging on to the website in order to be able to use the website.

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