Return and repayment

1. right of cancellation

The provisions under this point apply only to natural persons who are acting exclusively outside their profession, employment or business and who purchase, order, receive, use or utilise goods and who have been appointed as recipients of commercial communications or offers in connection with the goods (hereinafter: consumers).

In the case of a contract for the purchase of goods, the consumer is entitled to withdraw from the contract without giving reasons within fourteen (14) days after receipt of the goods or after acceptance by a third party authorised by him and differing from the supplier. Receipt of the goods is deemed to have taken place:

a) in the case of a product, the acceptance of the goods themselves,
b) in the case of delivery of several products, the acceptance of the last product delivered,
c) in the case of a product consisting of several items or parts, the acceptance of the last delivered item or part,
d) for products that are provided regularly over a certain period of time, the takeover of the first product.

The consumer is also entitled to exercise his right of cancellation in the period between the date of conclusion of the contract and the date of acceptance of the goods.

The consumer is not entitled to this right of withdrawal for the sale of sound and image recordings, nutritional supplements and computer software in sealed packaging if the sealed packaging has been opened after acceptance. The right of withdrawal also does not apply if the previously manufactured products were produced expressly according to instructions or at the request of the buyer, or in the case of products that were clearly personalised for the consumer.

1.1 Procedure for exercising the right of cancellation

1.1.1 If the consumer wishes to make use of his right of withdrawal, he must send his unambiguous declaration of this intention to the seller by letter sent electronically to any of the addresses at the beginning of these GTC. The consumer exercises his right of withdrawal in a timely manner if he sends his declaration of withdrawal to the seller before the expiry of the deadline specified earlier.

1.1.2 The burden of proof that the right of cancellation has been exercised in accordance with the provisions under point 1 lies with the consumer.

1.1.3 In both cases of notification, the seller shall immediately confirm the arrival of the consumer's cancellation notice in an e-mail.

1.1.4 In the case of a written cancellation, the right of cancellation must be deemed to have been exercised in due time if the consumer sends his declaration to the seller within 14 days (also on the 14th calendar day).

1.1.5 In the case of notification by e-mail, the seller shall take into account the time of the e-mail or the sending of the e-mail as the date for calculating the cancellation period.

1.1.6 In the event of cancellation, the consumer is obliged to return the ordered product to the seller at the delivery address specified by him without unjustified delay but at the latest within 14 days of the declaration of the right of cancellation.

Return address in Austria:

Packeta eCommerce GmbH
P.O. Box 3
Litschauer Street 7
3860 Heidenreichstein

Return address in Germany:

Packeta.de
Castle Square 2
086 48 Bad Brambach

1.1.7 This period shall be deemed to have been met if the consumer dispatches the product (by post or to the courier service ordered by him) before the expiry of the 14-day period.

1.1.8 The costs of sending the product to the seller's address or to another address specified by the consumer shall be borne by the consumer, unless the seller has agreed to bear these costs.

At the consumer's request, the seller can also organise the return transport, but the costs of the return transport organised by the seller must be borne by the consumer. The seller therefore does not bear the costs even if the return transport is organised by him, he merely offers his assistance so that the consumer does not have to deal with organising the return transport. Any request from the consumer in this regard will be accepted by the seller's customer service.

1.1.9 The seller is not able to accept a consignment returned with cash on delivery. Apart from the costs of returning the product, the consumer does not have to bear any other costs in connection with his cancellation.

1.1.10 If the consumer cancels the purchase contract, the seller shall reimburse all expenses incurred by the consumer immediately, but no later than 14 days after receipt of the consumer's cancellation notice. These expenses also include the shipping costs paid (for delivery), with the exception of any additional costs incurred because the consumer has chosen a shipping method that differs from the cheapest shipping method usually offered by the seller.

The seller is entitled to withhold the refund until he has not received the product back or the consumer has not credibly proven that he has already returned the product. In both cases, the seller shall take the earlier date into account.

1.1.11 For refunds, the seller will use the payment method used for the original purchase, unless the consumer expressly authorises the use of a different payment method. The consumer cannot be charged any additional costs by using any payment method.

1.1.12 The consumer is only responsible for a reduction in the value of the product if it is the result of use that goes beyond what is strictly necessary to establish the nature and characteristics of the product.

1.1.13 If the consumer exercises his right to withdraw from a contract for a service after fulfilment has begun, he is obliged to reimburse the trader's acceptable costs in the final invoice.

1.1.14 If the consumer exercises the right of withdrawal, the seller is entitled to demand reimbursement of a reduction in value if the use prior to the return went beyond the use that was absolutely necessary to establish the nature and characteristics of the product. Furthermore, he may demand reimbursement of his acceptable costs if, in the case of a contract for a service, fulfilment had already begun at the consumer's express request when the consumer exercised his right of withdrawal.

2. how can I return the product?

We have introduced the Packeta.de service as part of our efforts to improve services for our customers.
In this way, you can send the goods conveniently and cost-effectively for return, exchange or complaint.

Fulvicherb Webshop ID: 95154617

Simply send the well-packaged goods to the Packeta.de depot and we will take care of the rest.

Germany:

Packeta.de
95154617
Castle Square 2
086 48 Bad Brambach

Or choose a Pick-up point near you and hand in the goods in person.

https://www.packeta.de/pick-up-points

Give the Pick-up Point employee the 9-digit ID of the online shop for returning the parcel.

Austria:

Simply send the goods to the Packeta depot and we will take care of the rest.

Packeta eCommerce GmbH
95154617
P.O. Box 3
Litschauer Street 7
3860 Heidenreichstein