- 10% discount on every second product - Free delivery EU wide from 99,00 -

PRIVACY STATEMENT

EFFECTIVE AS OF: 1 September, 2021

1, INTRODUCTION

It is very important to us to comply with currently valid data protection regulations and laws, so below we discuss in detail the data protection steps of fulvicherb.com and MD Vital Ltd. and its data collection processes.

The data is handled by MD Vital Ltd. and this company is responsible for handling personal data.

Contact details:

Full legal name: MD Vital Limited Liability Company
E-mail address: info@fulvicherb.de
Postal address: Hungary – 6600 Szentes, Tóth József utca 16/1.

2, WHAT PERSONAL DATA DO WE PROCESS AND FOR WHAT REASONS?

Personal data is what clearly enables an individual to be accurately identified.

The following personal data will be processed by us on fulvicherb.com, with the specification of the exact legal basis:

COMMUNICATION DATA
This includes any message you send to us through the Website, by e-mail, in a social media message, or in any form of communication.

We process and retain this information in order to fulfil orders and to provide a basis for decision in the event of any legal claims.

Our legal basis for processing this is the user’s demonstrable interest in our activity, which is reflected in the messages addressed to us.

CUSTOMER DETAILS
This includes all information related to the purchase of products and services, such as the customer’s name, shipping and billing address, e-mail address, telephone number, details of the product purchased.

We process this data in order to successfully complete orders and to have legally proper records of purchases.

The legal basis for the storage of the data is the fulfilment of the contract concluded with the order between the customer and MD Vital Ltd.

USER DATA
This includes data generated during the use of the website that allows the technical operation of the site, to maintain the security of the site, to store backups of user activity, and to always have access to the most relevant content possible.

The legal basis for the processing of data is the user’s clear interest in our activities, the provision of which and the technical operation of the site requires the storage of these.

TECHNICAL DATA
This includes information generated during the use of the site, such as IP address, login information, browser data, time of visit of each page, page views and navigation paths, number and time of visit to pages, time zones, and device information with which you view the page.

The source of the data is our analytics software.

We process this data to analyze user habits on the site, keep the operation of our site safe, and understand the usefulness of each of our marketing decisions.

The legal basis for data processing is the User’s clear interest in our activities, which allows us to process these data in accordance with the security requirements and use them to grow the business, in order to operate more efficiently.

MARKETING DATA
They include the visitor’s preferences, what marketing content he or she welcomes from us. We process this data to enable you to participate in sweepstakes and to send advertisements related to our products / services that the user has expressed interest in.

The legal basis for data processing is the User’s clear interest in our activities, which allows us to process these data in accordance with the security requirements and use them to grow the business, in order to operate more efficiently.

The data collected may be used from time to time for purposes such as providing targeted, relevant advertisements on the Facebook™ platform or on various dynamic advertising platforms and measuring the effective performance of the advertisements.

The legal basis for data processing is the User’s clear interest in our activities, which allows us to process these data in accordance with the security requirements and use them to grow the business, in order to operate more efficiently.

In the course of our activities, we do not collect sensitive data such as ethnicity, religious beliefs, sexual life and orientation, political opinions and trade union membership, or health background, and genetic or biometric information.

3, HOW DO WE COLLECT DATA?

We may collect personal information in a way that the user provides it to us directly (e.g. by placing an order, registering, sending a message).

In addition, certain data is collected automatically when you use the site, such as the so-called “cookies” and similar technologies.  They only take effect after the user has given their consent.

For more information, please see our Cookie Statement.

We receive certain data from external partners, such as analytics providers, for example Google (a non-EU partner), ad networks, such as Facebook™ (a non-EU partner), and payment option partners, such as PayPal (a non-EU partner), Stripe (non-EU partner), BrainTree (non-EU partner), etc.

4, OUR PRACTICAL STEPS RELATED TO DATA PROTECTION

It is extremely important for MD Vital Ltd. to protect user data and comply with applicable regulations. Therefore, following a data protection impact assessment on the site, we have compiled a list of the data collected, their necessity and legal basis, and their legal compliance.

  • To protect the data provided on the forms and generated on the page, we use SSL certification throughout the website (Let’s Encrypt Authority X3 certification).
  • To protect the site against attacks, we use a premium security software (iThemes Security Pro) to protect the stored data against so-called “brute force” and virus attacks.
  • In the databases of the site, the purchase and user data are stored in encrypted form (pseudonymised), so they cannot be read by external third parties.
  • In this privacy statement, we provide users with forms to request information about the handling of their personal data, modification or deletion of their personal data.

From time to time, it is necessary to provide data to our service partners (e.g. hosting provider, fulfilment company, delivery company, newsletter sending software) for the sake of our business.

In such a case, we will always choose to comply with the requirements of the GDPR Regulation and, in case of a US-based partner, participate in the EU-US Privacy Shield Data Protection Initiative and sign a data management agreement with them to ensure responsible data management.

5, MARKETING COMMUNICATION

Continuing marketing communication is essential in the course of business operations. The legal basis for data management in this regard is to show interest in our services or the express consent of users.

In accordance with the Privacy and Electronic Communications Regulations (PECR) of the European Union, we send marketing messages to our users if they have purchased from us or have expressly consented to receive marketing messages.

In all cases, we allow you to suspend your consent and unsubscribe from messages in a clearly visible way. There is a link to unsubscribe at the bottom of each e-mail, or you can request removal from the database at info@fulvicherb.de.

We can also send messages when unsubscribing from marketing communications, but only concerning order fulfilment.

6, NOTE ON PERSONAL INFORMATION

It is sometimes necessary to share certain personal information with some of our partners in order to maintain the normal course of business:

– IT service providers and service providers for troubleshooting and maintenance of computer systems:

Hosting service provider name:

Sybell Informatika Korlátolt Felelősségű Társaság
Hungary – 1158 Budapest, Késmárk utca 7/B 2. em. 206.
EU VAT Number: HU25859502
Phone: +36 1 707 6726
E-mail Address: hello@sybell.hu

– Expert partners, such as lawyers, accountants, bankers, insurers

Account holding bank:

K&H Bank Ltd.
Head office address: 1095 Budapest, Lechner Ödön fasor 9.
Head office phone number: +36 1 328 9000

– Government agencies that request a report on our activities

– Payment service providers who securely manage your credit card information

Stripe Inc.
510 Townsend Street San Francisco, CA 94103 United States
Phone: 1-888-963-8955

– Billing service providers

www.szamlazz.hu
KBOSS.hu Kft
Hungary 1031 Budapest, Záhony utca 7/C.
info@szamlazz.hu

– Courier services who fulfil incoming orders to the specified delivery address

Zásilkovna s.r.o.
Lihovarská 1060/12, 190 00 Praha 9
Identification Number:
28408306
E-mail: info@packeta.com

DHL International GmbH.
Postal address: Deutsche Post AG, Headquarters, 53250 Bonn
Charles-de-Gaulle-Str. 20
53113 Bonn Germany
Phone: +49 228 182-0
E-mail:
impressum.brief@deutschepost.de

General Logistics Systems B.V.
Breguetlaan 28-30
1438 BC Oude Meer
E-mail: info@gls-holding.com

– Fulfilment companies that store and pack our products

Webshippy Kft. 
Logistics Center:
East Gate Business Park C/2.
Fót, HUNGARY, 2151
Phone: +36 1 99 88 099

International data transfers

We sometimes need to share user data with service providers outside the European Economic Area (EEA) in order to maintain our course of business.

In many cases, non-EEA countries do not provide the same level of data protection, so European laws prohibit the export of data unless the appropriate conditions are met.

Whenever personal data is transferred outside the EEA, in addition to the steps discussed in Article 4, we will take the following steps to ensure the secure processing of the data:

– We only transfer data to countries that the European Commission deems appropriate for data security purposes

– We only use US-based services that are part of the EU-US Privacy Shield data security initiative

If the above is not met, users are required to give their express consent to the data transfer. Consent may be withdrawn at any time.

Links to external websites

This page occasionally contains links to external sites, or snippets of code embedded in the site that make external services work.

Clicking on these links or using embedded solutions can allow external partners to collect data about users.

While we make every effort to properly screen partners, we have no control over their privacy policies and are not responsible for their privacy practices.

7, DURATION OF DATA MANAGEMENT

We always store user data only as long as our legal / accounting / reporting obligations make it mandatory or necessary for the operation of the service.

When deciding on the duration of storage, we consider the amount, nature and sensitivity of the data and the potential impact of the leak in the event of a privacy incident.

For taxation reasons, we are required to retain customers’ billing and purchase information for at least 8 years in order to meet our legal obligations.

Under certain circumstances, we may use the data in an anonymous form for statistical purposes, in which case, we store the data indefinitely without providing information.

8, RIGHTS OF THE VISITOR

The General Data Protection Regulation (GDPR) of the European Union grants users of this Website the following rights:

a, Access to personal data

Users of the Website have the right to request a copy of the personal information stored by MD Vital Ltd. The request will normally be fulfilled free of charge within 14 days of the request.

In the event of repeated, abusive, unreasonable requests for data, MD Vital Ltd. may charge a moderate amount to provide the data and additional time may be required to provide the data.

Furthermore, MD Vital Ltd. requires proof of identity prior to the release of the data to prevent misuse. To request personal information, please use the below contact form HERE.

b, Modification of personal data

If personal data have been changed or entered incorrectly, users have the right to request that the data be changed. To change your personal information, please contact us at info@fulvicherb.de.

c, Request for the deletion of personal data

Users have the right to request the deletion of all of their personal data.  The request will be fulfilled free of charge within 14 days of the request. After deleting personal data, the user account (if any) will no longer be available.

MD Vital Ltd. requires proof of identity before deleting personal information to prevent misuse. To request the deletion of personal information, please use the contact form.

d, Request for a restriction on the processing of personal data

Users have the right to restrict the disclosure of their data to third parties (service partners) upon request. When submitting the request, the service partners to be restricted can also be named.

It is important to note that cooperation with certain service providers is essential for the operation of the site (e.g.: Stripe as a payment service provider), so if they are restricted, certain services on the site may become unavailable to the user.

MD Vital Ltd. requires proof of identity before restricting the transfer of personal information to prevent misuse. To request a restriction of the transfer of personal data, please use the contact form.

In Hungary, the official body dealing with data protection is the National Authority for Data Protection and Freedom of Information (NAIH). Users can find out more about their data protection rights on the NAIH website.

Hungarian National Authority for Data Protection and Freedom of Information
Hungary – 1125 Budapest, Szilágyi Erzsebet fasor 22/C.,

Mailing address: H-1530 Budapest, P. O. Box: 5.
Telephone: +36 1 391 1400
Fax: +36 1 391 1410
E-mail: ugyfelszolgalat@naih.hu
Website: http://www.naih.hu

9, ANONYMIZED DATA AND “COOKIES”

At fulvicherb.com, the so called “cookies” and similar technologies used in the e-mail messages and advertisements associated with the website, such as tracking codes, re-marketing tags, pixels are activated after user consent.

These technologies help us better understand user behaviour and interest, thus helping us to operate at a higher standard and more efficiently.

Our goal is to make the use of fulvicherb.com as user-friendly and personal as possible. If the user wishes to prohibit the recording of non-personal data by these technologies, this can be done in the following ways:

– cookie warnings appearing on the website can be used to disable their loading

– by disabling “cookies” in the browser

You can find more information about additional cookies and tracking codes on fulvicherb.com in our Cookie Statement.

Data modification form

en_GBEnglish (UK)

SUBSCRIBE & GET

10% OFF

Join our email list and get access to exclusive offers.

Plus, save 10% on your first order.