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GENERAL CONTRACTUAL TERMS AND CONDITIONS

EFFECTIVE AS OF: 1 September, 2021

These General Contractual Terms and Conditions (hereinafter referred to as: the GCTC) contain the rights and obligations of MD Vital Ltd. (hereinafter referred to as: the Service Provider) and the Customer using the electronic commercial services provided by the Service Provider at the fulvicherb.com website (hereinafter referred to as: the Website) (Service Provider and Customer hereinafter referred to as: the Parties).

The GCTC applies to all legal transactions and services that take place through the fulvicherb.com website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its contributor.

Data of the Service Provider:

Name: MD Vital Ltd.
Head office and mailing address: Hungary – 6600 Szentes, Tóth József utca 16/1.
Corporate registration number: 06-09-029155
Registration authority: Court of Registration of the Tribunal Court of Gyula
EU VAT Number: HU27188251

Customer service: for more information see also Section 1.7

E-mail address: info@fulvicherb.de

Hosting service provider name:

Sybell Informatika Korlátolt Felelősségű Társaság
Hungary – 1158 Budapest, Késmárk utca 7/B 2. em. 206.
EU VAT Number: HU25859502
Phone: +36 1 707 6726
E-mail Address: hello@sybell.hu

  1. GENERAL INFORMATION, CONCLUSION OF CONTRACT BY AND BETWEEN THE PARTIES

1.1. The scope of these GCTC covers all electronic commercial services which take place through the electronic store (hereinafter referred to as: the fulvicherb Webshop) that can be found on the website fulvicherb.com (hereinafter referred to as: the Website).

Furthermore, the scope of these GCTC covers all commercial transactions concluded by and between the Parties specified in this contract. Purchases made in the fulvicherb Webshop are regulated in Hungary by Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

1.2. Purchases in the fulvicherb Webshop are possible with a purchase order placed electronically, in the manner specified in these GCTC.

1.3. A significant part of the services of the fulvicherb Webshop is available to all users, even without registration. However, some services are subject to registration (and then login), for which anyone is authorized in accordance with the GCTC.

1.4. After placing the order, the contract can be modified or cancelled freely and without consequences until it is fulfilled. This is possible by e-mail.

The contract concluded by and between the Parties with the purchase of the goods in English is considered to be a written contract, the Service Provider registers it and keeps it for 5 years after its conclusion.

1.5. The language of the contract is English.

1.6. The Service Provider does not submit itself to the provisions of any code of conduct.

1.7. Contact details of the customer service:

  • E-mail: info@fulvicherb.de

  1. REGISTRATION

2.1. Under the Registration menu item on the Home page, you can register by filling in the form, which consists of two parts.

A preliminary data requester (an optional username, a real e-mail address and a chosen password are required) is followed by a more detailed, personal data sheet after clicking on the link sent in the e-mail serving for the validation of the registration which can also be filled in before placing orders.

By registering on the Website, the Customer declares that he or she has read and accepts the terms and conditions of these GCTC and the Privacy Statement published on the Website, and consents to the data processing included in the Privacy Statement.

2.2. The Service Provider shall not be liable for any delivery delay or other problem or error that can be traced back to the order data provided by the Customer incorrectly and / or inaccurately.

The Service Provider shall not be liable for any damages resulting from the Customer forgetting his / her password or making it available to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats all registrations as an independent legal entity.

It is possible to change the previously recorded data after logging in, in the Change personal data menu option available after clicking on the Personal settings link, which can also affect the data of active orders.

The Service Provider shall not be liable for any damage or error resulting from the change of the registered data by the customer.

  1. HOW TO ORDER

3.1. The essential properties and characteristics of the goods to be purchased, instructions for the use of the goods can be found on the fulvicherb.com Website and on the information page of the specific article. The detailed actual characteristics of the goods are given in the instructions for use which accompany the product or in the label / text information on the product and its packaging.

The Service Provider shall be deemed to have performed in accordance with the contract if the product has more favourable, advantageous properties than the information provided on the Website, packaging or in the instructions for use.

If you have any questions about the goods before purchasing, our customer service is at your disposal. Instructions for the use of products we sell, where required by law, are included with the product.

If you do not receive the mandatory instructions for use with the goods by accident (if it is about a type of goods for which it is necessary to enclose it), please inform our customer service immediately before using the goods, and we will provide you with it.

If you need more information about the quality, basic properties, use or usability of any of the goods available on the Website than is provided on the Website, please contact our customer service, whose data and contact details can be found in Article 1.7.

3.2. The purchase price is always the amount shown next to the selected product, which, unless otherwise indicated, already includes VAT.

The purchase price of the products does not include the cost of delivery, unless it can be read otherwise on the final payment page.

3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change takes effect at the same time as it appears on the Website.

The amendment does not adversely affect the purchase price of the products already ordered. When initiating an online credit card payment, in the event of a price decrease in the period between the sending of the electronic payment notification and the receipt of the product, we are not able to refund the money.

The security check for an online payment transaction takes a minimum of 24 hours, and the product can only be picked up afterwards.

3.4. If, despite all the care of the Service Provider, an incorrect price is posted on the surface of the Website, especially with regard to the obviously incorrect price, e.g. in case of a price that differs significantly from the well-known, generally accepted or estimated price of the product, or a price of “0” or “1” occurring possibly due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his or her intention to purchase.

The product images published on the Website are only illustrations in some places, they may differ from reality.

3.5. The order is not accepted by the Service Provider through its Website only from a registered Customer; however, the order requires the full completion of all fields marked as mandatory for the Customer’s data. (If the Customer fills in a field incorrectly or incompletely, he or she will receive an error message from the Service Provider.)

The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided incorrectly and / or inaccurately by the Customer.

The Customer can add the selected products to his or her Cart using the “Add to Cart” button on the product details page that appears after clicking on each product.

It is possible to view and modify the contents of the Cart after clicking on the “Cart” icon on the Website, first in the quick view. At this point, viewing the cart will not yet navigate you from that page. Here you can delete the contents of the cart by clicking on the “X” and check the quantity of products added so far. We can navigate from the quick view of the cart to the detailed view of the cart using the “View Cart” button. Here you can modify / delete the products with the “X” button, and with the “+” and “-” button you can change their number of pieces. It is also possible to enter a coupon code in the field provided. Use the “Proceed to Checkout” button to navigate to the checkout page. From the quick cart view, you can navigate to the checkout page using the “Checkout” button, omitting the detailed cart view. 

If the Customer has finalized the contents of the Cart on the detailed cart page or has navigated from the quick cart view to the checkout page, he or she must enter the necessary data in the displayed interface in order to place his or her order. It is no longer possible to modify the products you want to order or their number of pieces. Should this be necessary, you will need to return to the shopping cart page using the “Back” button of your browser. On the checkout page, you can choose from among the receipt and payment methods, and you can enter your billing and shipping information.

Once you have provided all the required information, accepted the terms and conditions, selected the delivery and payment method, you can place the order using the “Place Order” button. The order is therefore placed by clicking on the “Place Order” button, which creates a payment obligation for the Customer.

On a summary page, you can check the details of your order before placing it, modify the billing and delivery address, select the payment and shipping methods and comment on your order.

  1. CORRECTION OF DATA ENTRY ERRORS

4.1. At any stage of the order and until the order is sent to the Service Provider, the Client has the opportunity to correct data entry errors in the order interface at any time in the Webshop (e.g. deleting a product from the cart by clicking on the “x” button).

  1. BINDING CHARACTER OF THE OFFER, CONFIRMATION OF ORDERS

5.1. The Service Provider shall confirm the arrival of the offer (order) – sent by the Customer – to the Customer without delay, by means of an automatic confirmation e-mail, within 48 hours at the latest, which shall include the following:

– data provided by the Customer during the purchase or registration (e.g. billing and delivery information),

– the order ID,

– the order date,

– the list of items belonging to the ordered product, the quantity and the price of the product,

– the shipping cost, and

– the final amount to be paid.

This confirmation e-mail only informs the Customer that his or her order has been received by the Service Provider.

5.2. The Customer is released from the binding character of the offer is he or she does not receive a separate acceptance e-mail from the Service Provider regarding his or her sent order without delay, i.e. within 48 hours.

5.3. If the Customer has already sent the order to the Service Provider and notices an error regarding the data in the confirmation e-mail, he or she must notify the Service Provider thereof within 1 day.

5.4. The order qualifies as a contract concluded electronically, for which the following is applicable in Hungary: Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

In Hungary, the contract is subject to the scope of Government Decree No. 45/2014. (26 February) on the detailed rules of contracts between consumers and businesses, and it takes into account the provisions of Directive No. 2011/83/EU of the European Parliament and of the Council on consumer rights.

  1. DELIVERY AND PAYMENT TERMS AND CONDITIONS

6.1. The Service Provider delivers the ordered goods requested with home delivery using a freight forwarding company, according to the terms and conditions on the Delivery and Payment Terms and Conditions page.

The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it appears on the Website. The amendment does not affect the purchase price of products already ordered.

6.2. After the order can be fulfilled, the Service Provider provides the Customer with the opportunity to choose the delivery date and time, if this is possible with the partner delivery company.  This usually does not indicate a specific time, it is only used to select an approximate delivery interval. The Service Provider is not able to undertake delivery for a specific hour.

6.3. The services ordered on the Website are performed by the Service Provider at the location specified in the order confirmation sent to the Customer by e-mail.

6.4. The Customer can find out about the payment methods and pick-up options provided by the Service Provider at the fulvicherb.com/shipping-and-payment page.

  1. RIGHT OF WITHDRAWAL

The provisions of this Article apply only to a natural person acting outside the scope of his / her profession, occupation or business activities, who buys, orders, receives, uses, utilizes goods and is the addressee of commercial communications and offers related to the goods (hereinafter referred to as: the “Consumer”).

In case of a contract for the purchase and sale of a product, the Consumer is authorized to withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the

  1. a) product,
  2. b) the last product supplied when supplying more than one product,
  3. c) the last lot or piece delivered in case of a product consisting of several lots or pieces,
  4. d) the first service, if the product is to be supplied regularly within a specified period of time, by the Consumer or a third party other than the carrier.

The Consumer is also authorized to exercise his or her right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

The Consumer does not have the right of withdrawal – with regard to the purchase and sale of a sealed audio or video recording, food supplement and a copy of computer software, if the Consumer has opened the packaging after the handover; – in case of a non-prefabricated product which has been produced upon the Consumer’s instructions or at his or her express request, or in case of a product which has been clearly tailored to the Consumer.

7.1. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

7.1.1. If the Consumer wishes to exercise his or her right of withdrawal, he or she is obliged to send a clear statement of his or her intention to withdraw to the Service Provider by electronic mail using the contact details indicated at the beginning of these GCTC.
The Consumer exercises his or her right of withdrawal within the deadline if he or she sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.

7.1.2. It is up to the Consumer to prove that he or she has exercised his or her right of withdrawal in accordance with the provisions set out in Article 7.

7.1.3. In both cases, the Service Provider will immediately confirm the receipt of the Consumer’s withdrawal statement by e-mail.

7.1.4. In case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the relevant statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

7.1.5. In case of a notification via e-mail, the Service Provider will take into account the time of sending the e-mail for the calculation of the deadline.

7.1.6. In case of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider without undue delay, to the address provided by him, but no later than within 14 days from the notification of his or her statement of withdrawal.

7.1.7.The deadline is considered to be met if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.

7.1.8. The cost of returning the product to the address of or provided by the Service Provider shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs.

At the request of the Consumer, the Service Provider arranges for the return of goods; however, the cost of the return of goods organized by the Service Provider shall be borne by the Consumer, and, in this case, the Service Provider does not take over the cost of the return from the Consumer, only helps to ensure that the Consumer does not have to deal with arranging the return. The Consumer’s request for this is received by the customer service of the Service Provider.

7.1.9. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

7.1.10. If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer’s statement of withdrawal, reimburse all consideration paid by the Consumer, including also transport costs (paid for delivery), except for additional costs incurred due to the fact that the Consumer has chosen a mode of transport different from the cheapest standard mode of transport offered by the Service Provider.

The Service Provider is authorized to withhold the refund until the product has been returned or the Consumer has proved in a trustworthy way that it has been returned: of the two, the Service Provider will take into account the earlier date.

7.1.11. During the refund, the Service Provider shall use the same payment method as the one applied during the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

7.1.12. The Consumer can only be held liable for the depreciation of the product if it has occurred due to use in excess of the use necessary to determine the nature and properties of the product.

7.1.13. If, in case of a contract for the provision of services, the Consumer exercises his or her right of termination after the conclusion of commencement of the performance, he or she is obliged to reimburse the reasonable costs of the Service Provider during the settlement of accounts.

7.1.14. The Service Provider may demand reimbursement of depreciation and reasonable costs arising from use in excess of the use necessary to determine the nature, characteristics and operation of the product – if he has started the performance of the service contract before the expiration of the term at the express request of the Consumer and exercises his right of termination.

  1. GUARANTEE

8.1. Mandatory guarantee

8.1.1.In respect of its products, the Service Provider shall have a guarantee obligation under the provisions of the Civil Code and Government Decree No. 151/2003. (IX. 22.), which means that during the guarantee period, it is released from liability only if it proves that the defect can be traced back to the improper use of the product.

8.1.2. The duration of the guarantee (the guarantee period) begins with the actual performance, i.e. with the delivery of the product to the Customer, or if the commissioning is performed by the Service Provider or its agent, on the day of commissioning.

The products listed in the Annex to Government Decree No. 151/2003. (22 September) on the mandatory guarantee for certain durable consumer goods are considered to be durable consumer goods, for which the law prescribes a one-year mandatory warranty period. The (material) scope of the Decree only applies to products sold under a new consumer contract concluded in the territory of Hungary and listed in the Annex to the Decree.

The defect is not covered by the guarantee if the cause of it has occurred after the handover of the product to the Customer, such as, if the defect was caused by:

– improper commissioning (unless commissioning was done by the Service Provider or its agent, or if improper commissioning can be originated from the error in the operating or handling manual);

– inappropriate use, non-compliance with the instructions included in the operating-handling manual; – improper storage, improper handling or vandalism.

In the event of a defect covered by the guarantee, the Customer:

– may primarily claim – at his or her option – repair or replacement, unless the fulfilment of the chosen guarantee claim is impossible, or if it would result in a disproportionate additional costs to the Service Provider compared with the fulfilment of the other guarantee claim, taking into account the value of the service represented in flawless condition, the severity of the breach of the contract and the damage to the interests of the Customer caused with the performance of the warranty claim.

– if the Service Provider has not undertaken the repair or replacement, if the Service Provider is unable to fulfil this obligation before a reasonable deadline, protecting the interests of the Consumer, or if the interest of the Customer in the repair or replacement has ceased, the Customer may – at his or her option – claim a proportionate reduction of the purchase price, fix the problem at his or her own at the expense of the Service Provider or have it repaired, or withdraw from the contract. There is no place for withdrawal due to an insignificant error.

If the Consumer enforces a claim for replacement within three working days from the date of purchase (commissioning) due to the failure of the product, the Service Provider hall be obliged to replace the product, provided that the failure prevents the intended use.

The repair or replacement must be carried out within a reasonable time limit, in the best interests of the Consumer, taking into account the characteristics of the product and its intended use that can be expected by the Consumer. The Service Provider shall endeavour to carry out the repair or replacement within no more than fifteen days.

During the repair, only new parts may be incorporated into the product.

The guarantee period does not include the part of the repair time during which the Consumer is unable to use the product in accordance with its intended use. The guarantee period in case of replacement (repair) of the product or a part of the product shall be renewed for the replaced (repaired) product (product part), furthermore, for the defect occurring as a consequence of the repair.

8.1.3. The costs related to the performance of the guarantee obligation are borne by the Service Provider.

8.1.4. The Service Provider is released from its guarantee obligation only if he or she proves that the cause of the defect arose after the performance.

8.1.5. However, the Customer shall not have the right to assert a claim concerning liability for defects and a guarantee claim, or a product warranty claim and guarantee claim simultaneously, in parallel, due to the same defect.  Notwithstanding these limitations, the Buyer is entitled to the rights arising from the guarantee regardless of the rights specified in Article 9.1 and 9.2.

8.1.6. The guarantee does not affect the enforcement of the Customer’s statutory rights, in particular, in connection with the liability for defects and product warranty, or liability for damages.

8.1.7. If a legal dispute arises between the Parties, which cannot be settled amicably, the Customer may initiate Conciliation Board proceedings, in accordance with Article 12.2.

8.2. Voluntary guarantee

8.2.1. The Service Provider undertakes a guarantee for the products sold by it for the period indicated on the Website, in the Product description, which may be longer than the period specified in the government decree. The Service Provider communicates the guarantee period for the specific products at the latest by means of the data indicated on the guarantee card provided upon receipt of the product by the Customer.

  1. WARRANTY

9.1. Liability for defects

9.1.1. In the event of faulty performance by the Service Provider, the Customer may assert a claim against the Service Provider for the liability for defects. In case of a consumer contract, the Customer may enforce his or her warranty claims for product defects that already existed at the time of delivery of the product within a limitation period of 2 years from the date of receipt. After the two-year limitation period, the Customer can no longer enforce his or her rights related to the liability for defects.

9.1.2. In case of a non-consumer contract, the rightholder may assert his or her warranty claims within a limitation period of 1 year calculated from the date of receipt.

9.1.3. The Customer, at his / her option, can ask for repair or replacement, unless performing their choice of claim is impossible, or additional costs would arise for the Service Provider that are disproportionate to the performance of other claims.

If the Customer has not requested or could not request the repair or replacement, the Customer may request a proportionate reduction of the consideration or the Customer may correct the defect at the Service Provider’s expense or have it repaired by another person, or, in the final case, withdraw from the contract.  There is no place for withdrawal due to an insignificant error.

9.1.4. The Customer may transfer from the chosen right of warranty to another; however, he or she is obliged to bear the cost of the transfer, unless it was justified or if the Service Provider has given a reason for it.

9.1.5. The Customer is obliged to announce the defect to the Service Provider immediately after it is discovered, but no later than within two months after such discovery.

9.1.6. The Customer may enforce his or her claim related to the liability for defects directly against the Service Provider.

9.1.7. Within six months of the performance of the contract, there are no conditions other than the notification of the error to enforce your claim concerning liability for defects if the Customer proves that he or she has purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice).

In such a case, the Service Provider is only released from the warranty obligation if it rebuts this presumption, i.e. proves that the defect of the product occurred after the delivery to the Customer. If the Service Provider can prove that the cause of the error arose for a reason attributable to the Customer, it is not obliged to accept the warranty claim made by the Customer.

However, after the expiration of six months from the performance, the Customer is obliged to prove that the defect recognized by him or her already existed at the time of performance.

9.1.8. If the Customer asserts his or her warranty claim in respect of the part that can be separated from the product – in terms of the indicated defect -, the warranty claim shall not be deemed valid for the other parts of the product.

9.2. Product warranty

9.2.1. In the event of a defect in the product (movable thing), the Customer, who qualifies as a consumer, may, at his / her option, enforce a claim concerning the liability for defects or a product warranty claim as set forth in Article 9.1.

9.2.2. However, due to the same defect, the Customer shall not be authorized to enforce a claim for liability for defects and a product warranty claim simultaneously, in parallel with each other.

However, in case a product warranty claim is successfully validated, the Customer will be authorized to validate his or her claim concerning liability for defects against the manufacturer in respect of the replaced product or the repaired part.

9.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product.  In the event of enforcing a product warranty claim, the Customer must prove the defect of the product.

9.2.4. A product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer in its description.

9.2.5. The Customer may exercise his or her product warranty claims within two years after the product was placed on the market by the manufacturer. Upon expiry of this deadline, the Customer will lose this right. After discovering the defect, the Customer is obliged to report the defect to the manufacturer without delay.

A defect reported within two months of the discovery of the defect shall be deemed to have been reported without delay. The consumer shall be liable for any damage resulting from a delay in communication.

9.2.6. The Customer may exercise its product warranty claim against the manufacturer or distributor of the movable property (Service Provider).

9.2.7. Under the Civil Code, the producer and distributor of the product qualifies as its manufacturer.

9.2.8. The manufacturer, distributor (Service Provider) is released from its product warranty obligation only if it can prove that:

  • the product was not produced or placed on the market within its business activity,
    • when the product was placed on the market, the defect could not be discovered due to the state of scientific and technical knowledge at the time, or
    • the defect of the product is a result of administering any statute or official specification.

9.2.9. It is sufficient for the manufacturer or distributor (Service Provider) to prove only one of the above reasons for the exemption.

  1. LIABILITY

10.1. The information on the Website have been posted in good faith; however, they are for informational purposes only, the Service Provider does not assume any liability for the accuracy or completeness of the information.

10.2. The Customer may use the Website only at his or her own risk and accepts that the Service Provider shall not be liable for property and non-property damages arising from the use in addition to liability for breach of contract caused intentionally, with gross negligence or crime, and for breach of contract causing damage to life, physical integrity or health.

10.3. Service Provider excludes all liability for the conduct of users of the Website.

The Customer is fully and exclusively responsible for his / her own conduct, and, in such a case, the Service Provider shall fully cooperate with the acting authorities in order to detect possible violations.

10.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider does not assume any liability for the data protection practices and other activities of these service providers.

10.5. The Service Provider is authorized, but not obliged, to check the content that may be made available by the Customers during the use of the Website, and the Service Provider is authorized, but not obliged, to look for signs of illegal activity with regard to the published content.

10.6. Due to the global nature of the Internet, the Customer agrees to act in accordance with the provisions of applicable national law when using the Website.

If any activity related to the use of the Website is not permitted under the law of the Client’s state, the Client shall be solely responsible for the use.

10.7. If the Customer notices objectionable content on the Website, he or she is obliged to notify the Service Provider immediately. If the Service Provider finds the indication to be justified in the course of its bona fide proceedings, it is entitled to delete or amend the information immediately.

  1. COPYRIGHTS

11.1. This Website is protected by copyright.

The Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the provision of services available through the Website: any copyrighted work or other intellectual property (including also, but not limited to, all graphics and other materials, layout and editing of the Website interface, software and other solutions used, ideas, or realization).

11.2. The content or parts of the Website may be saved or printed on physical or other data carriers for private use or with the prior written consent of the Service Provider.

Use beyond use for private purposes – such as storage in a database, transmission, publication or enabling downloading, placing on the market – is only possible with the prior written permission of the Service Provider.

11.3. In addition to the rights expressly set forth in these GCTC, the registration, use of the Website or any provision of the GCTC does not authorize the Customer to any use or utilization of any trade name or trademark on the Website interface.

Apart from the display, temporary reproduction and private copying associated with the intended use of the Website, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.

  1. COMPLAINT ENFORCEMENT OPTIONS

12.1. Complaint administration

The Customer may submit consumer complaints related to the product or the Service Provider’s activities at the following availabilities:

Customer Service

  • E-mail: info@fulvicherb.de

The Customer may lodge his or her complaint related to the product or its activity at the contact details set out in Article 12.1.

The Service Provider is obliged to examine the written complaint within thirty days of its receipt and to respond to it on the merits, furthermore, to take measures to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.

The Service Provider is obliged to keep the minutes recorded on the complaint and a copy of the response for five years.

The Service Provider receives the objections submitted by the Customer at the direct contacts indicated in Article 12.1.

12.2. Other right enforcement options

If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:

  • Lodging a complaint to consumer protection authorities

If the Customer notices a violation of his or her consumer rights, he or she is entitled to lodge a complaint with the consumer protection authority competent according to his or her place of residence. Following the examination of the complaint, the authority shall bring a decision on conducting the consumer protection procedure.

  • Arbitration board

For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety of the products and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings with a conciliation body operating in Hungary and competent according to the Service Provider’s registered office.

For the purposes of the rules applicable to the Conciliation Board, a consumer is also meant by a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise under a separate law, which buys, orders, receives, uses, utilizes goods or is the addressee of commercial communication or offer related to the goods.

Contact details of the Budapest Conciliation Board:

  • Hungary – 1016 Budapest, Krisztina krt. 99. III. em. 310.
    • Mailing address: H-1253 Budapest, P. O. Box: 10.
    • E-mail address: bekelteto.testulet@bkik.hu
    • Fax: +36 (1) 488 21 86
    • Telephone: +36 (1) 488 21 31
  • Court proceedings. The Customer is authorized to assert claims – arising out of the consumer dispute – in court, within the framework of civil proceedings, pursuant to the provisions of Act IV of 1959 on the Civil Code, and Act V of 2013 on the Code of Civil Procedure.

  1. OTHER PROVISIONS

13.1. The fulvicherb webshop is a Linux/PHP-based information system with a good level of security and no risk of use, but we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates for your operating system.

Purchasing on the Website presupposes that the Customer is aware of the technical limitations of the Internet and accepts the possibility of errors associated with the technology.

13.2. The Service Provider only serves orders for quantities used in households in its specialty stores and online store.

13.3. The Service Provider shall be authorized to unilaterally amend the terms and conditions of these GCTC at any time. The Service Provider informs the users about the amendments by e-mail before they take effect. When the changes take effect, registered users must explicitly accept them to use the site when logging in to the site.

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