DISPATCH AND PAYMENT

As at 14 August 2026

Payment

For orders placed via the Fulvicherb online shop, the following payment methods are available – depending on the country of delivery, the device used and technical availability:

• Credit and debit cards
• PayPal
• Bank transfer
• Google Pay
• Apple Pay
• Link
• other country-specific payment methods displayed at checkout, such as SEPA Direct Debit, iDEAL, Wero, Bancontact or EPS

PayPal is available for orders to all the countries listed below. The payment methods that are actually available for your order will be displayed at the checkout before you submit your order and are charged.

Card and online payments via Stripe

Card payments and certain online payments are processed via the payment service provider Stripe. The types of card and additional payment methods available are displayed directly at the checkout.

When paying by card, please enter the required payment details into the encrypted payment field provided. The payment details are transmitted directly to Stripe, where they are processed. MD Vital Kft. does not have access to your full card details and does not store them in its own shop system.

Once the payment transaction has been completed, you will receive confirmation of your order status via the online shop and by email. If the payment transaction is cancelled or authorisation fails, it may not be possible to complete the order successfully.

Further information on the processing of personal data by Stripe can be found in the Stripe’s Privacy Policy.

PayPal

When paying via PayPal, you will be redirected to PayPal to complete the payment, or the relevant PayPal payment window will open. There, you can confirm the payment using your PayPal account or one of the payment methods offered by PayPal. Once the payment process is complete, you will be redirected back to the Fulvicherb online shop.

Further information can be found in the PayPal Privacy Policy.

Bank transfer

If paying by bank transfer, please transfer the invoice amount in accordance with the payment details provided at checkout or in the order confirmation. The processing and delivery period begins once payment has been received. Please quote the order number as the reference when making the transfer.

Delivery

We ensure that our packaging is secure for transport and as material-efficient as possible. Glass bottles are packed with extra protection to reduce the risk of damage during transport.

Orders that have been paid in full or authorised for payment, and which are received before 12:00 on a working day, are usually processed and handed over to the delivery provider on the same working day. For bank transfers, processing begins once payment has been received. Processing times may be longer at weekends, on public holidays or during periods of exceptionally high order volumes.

Orders are prepared by our logistics partner, Webshippy Kft., and delivered by an available courier service, depending on the country of delivery and the delivery method selected at checkout. These may include, in particular, DPD, GLS, DHL, Deutsche Post, Österreichische Post, Packeta or their respective delivery partners.

As soon as your order has been dispatched, you will receive a dispatch confirmation by email. Where available for the chosen delivery method, this will include a tracking number and a link to track your parcel. Further information regarding the estimated delivery time may be provided directly by the delivery service provider.

Delivery methods and delivery charges

Depending on the country of delivery, you can choose between home delivery and – where offered at checkout – delivery to a DPD parcel shop or another collection point. The shipping methods that are actually available will be displayed once you have entered your delivery address at checkout.

Delivery charges are calculated based on the country of delivery, the chosen delivery method and the contents of your basket. The final total, including delivery charges, is displayed at the checkout before you submit your order and are charged.

Countries of delivery and estimated delivery times

The information below indicates estimated standard delivery times from the moment the parcel is handed over to the delivery service provider. Weekends, public holidays, seasonal increases in parcel volumes, customs or traffic disruptions, and other circumstances beyond our control may cause delays in delivery.

For all the delivery countries listed above, card payments, bank transfers and PayPal are available. Google Pay, Apple Pay, Link and other payment methods are offered, provided they are available for the relevant delivery country, the device being used and the specific payment transaction.

Incorrect delivery address, refusal to accept or failure to collect

Please check your delivery address carefully before submitting your order. If a parcel cannot be delivered due to an incorrect or incomplete delivery address, we will try to contact you by email.

If a consignment is returned to us due to an incorrect address for which the customer is responsible, or because the consignment was not accepted or collected, we may charge for the reasonable additional costs actually incurred as a result. The consignment may be dispatched again following consultation and upon payment of the additional postage costs incurred.

Failure to accept or collect a consignment does not in itself constitute a cancellation. If you wish to cancel the contract, you can use the function provided for this purpose „Cancel contract“ use it or send us a clear statement of withdrawal by email or post.

Damage caused during transport

Please check the parcel for any visible damage upon delivery, if possible. Where possible, any obvious transport damage should be documented immediately with the delivery driver and also reported to info@fulvicherb.de must be reported.

Failure to report the issue to the delivery company does not affect your statutory warranty and consumer rights.